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LUFI Trust & Legal

Privacy Policy

Version 2.1

LUFI — PRIVACY POLICY

Version: 2.1

Last updated: 24 July 2026

Applies to: the LUFI mobile application and website

Audience: adults aged 18 and over

1. WHO WE ARE

LUFI is developed and operated independently by Huerlem Peters in the United Kingdom.

Privacy and support contact: support.lufi@gmail.com.

2. INFORMATION WE PROCESS

  • Account information, including display name, email address and authentication identifier.
  • Your declared age and confirmation that you are at least 18.
  • Profile information, including an optional profile image and language preferences.
  • Messages sent to LUFI and AI-generated responses.
  • Memory information and personalisation context associated with your account.
  • Relationship or bond progress and feature settings.
  • Support messages and account-deletion requests.
  • Technical information required to operate, secure and troubleshoot the service.

LUFI does not sell personal data and does not display third-party advertising.

3. AI PROCESSING AND GROQ

When you send a message to LUFI, the message, recent conversation history, relevant Memory information, language preference and limited companion-personalisation context may be securely transmitted through LUFI's Google Cloud infrastructure to Groq, Inc., LUFI's current third-party AI-inference provider.

Groq processes this information to generate the AI response returned to LUFI. LUFI asks for affirmative permission before this transmission occurs. New users provide permission during registration. Existing users are required to review and accept the disclosure before using AI conversations.

Groq states that customer inputs and outputs are not used to train or fine-tune models unless the customer explicitly grants permission.

4. HOW WE USE INFORMATION

  • To create and manage your account.
  • To provide AI conversations and maintain conversational context.
  • To provide Memory, personalisation and relationship-continuity features.
  • To provide optional voice and profile-image features.
  • To protect the service, prevent abuse and diagnose technical problems.
  • To respond to support, privacy and account-deletion requests.
  • To comply with legal obligations.

5. SERVICE PROVIDERS

  • Google Firebase and Google Cloud: authentication, database, storage and cloud functions.
  • Groq, Inc.: AI inference and response generation.
  • Apple and Google: app distribution and platform services. Payment processing will apply only when paid purchases are made available through an authorised in-app purchase flow.

6. MICROPHONE, SPEECH AND PHOTOS

LUFI requests microphone and speech-recognition access only when you choose to use voice interaction. LUFI requests photo-library access only when you choose a profile image. You may deny or later change these permissions in your device settings.

7. ANALYTICS AND ADVERTISING

LUFI does not currently use personal conversations for advertising and does not use an advertising identifier to target advertisements. Automatic Firebase Analytics collection is disabled in the current app configuration. The website does not currently load the optional landing analytics component.

8. DATA RETENTION

Account, conversation, Memory and personalisation data are generally retained while your account remains active. When an account-deletion request is completed, associated data is deleted or anonymised, except for limited information that must be retained for legal, security, fraud-prevention or dispute-resolution purposes.

Service providers may apply their own limited operational retention periods under their contractual terms and legal obligations.

9. INTERNATIONAL TRANSFERS

Some service providers operate internationally, including in the United States. Where required, transfers are handled using contractual and legal safeguards appropriate to the applicable data-protection framework.

10. YOUR RIGHTS AND CHOICES

Depending on applicable law, you may request access, correction, deletion, restriction, portability or objection, and may withdraw consent where processing relies on consent.

You may request account deletion directly inside the LUFI app. For assistance, contact support.lufi@gmail.com.

11. AGE REQUIREMENT

LUFI is available only to users aged 18 or over. Age is declared during registration. If we learn that an account belongs to someone under 18, we may restrict or close the account and delete associated data where appropriate.

12. SECURITY

LUFI uses technical and organisational safeguards including encrypted network connections, authenticated access and account-scoped database controls. No system can be guaranteed completely secure.

13. CHANGES TO THIS POLICY

We may update this policy to reflect changes in the service, providers, law or security practices. Material changes may require a new notice or renewed permission.

14. CONTACT

Developer and data controller: Huerlem Peters, United Kingdom.

Email: support.lufi@gmail.com.